My Android problem and a case for proprietary over opensource. (UPDATED: With solution)

Update: My good friend (Dan Monsieurle Aka Mled) commented with the solution. Just try signing into the YouTube app with the account you want to sync and  it will automatically add it to the list of your accounts. Kapish!

The best solution is almost always the easiest.

Omachonu Ogali, I guess it was Google’s problem after all. (For those that don’t understand, see comments below 🙂

Update ended.

I got my Motorola android phone a little while ago and I am encountering my first problem which is making me really really angry and here is why.

I just launched my new startup Lotaar which has brought with it the need to create my new email address. I tried doing the sensible thing of adding the email account to my Motorola milestone and it gave me an error.

“Can’t establish a reliable data connection to the server.  This could be a temporary problem or your SIM card may not be provisioned  for data services. If it continues, call Customer Care.”

Ha! call Google customer care? I have a better chance of grabbing launch with Barack Obama than getting anyone at Google on the phone.

So I did the sensible thing and Googled for a solution. To my chagrin I discovered that the problem I am having has been around for about a year and more annoying is the fact that the scores of complaints  on the Android forum have gone ignored!

OpenSource vs. Proprietary Software.

Although I really really value open source but this problem I am having is the strongest argument proprietary software has against open source. When there is a problem, there is no one to hold responsible! Now, I do not know how open source Android is, but I know there are too many people that are in charge. So now I have this problem, who do I turn to? Motorola? Google? Android Foundation?My Telecoms provider? (in my case I did not by from a mobile service provider but many people complaining did.)

So for the next few days, I will be cut off using email with my mobile while I ponder a way out. If I was in a large organization the costs will be greater. I now appreciate much more the value of Microsoft and their proprietary software. If it was a problem with them, it would have been solved by now.

As Windows Mobile 7 comes out, they should make  strong selling point out of, “If you have a problem, you know where to turn to”